Frequently Asked Questions
How Can We Help?
For Customers
How do I place an order?
Open the app, browse available items, add them to your cart, and tap Checkout. You can pay with your saved card, Apple Pay, or Google Pay.
Can I pay with a debit or credit card?
Yes. PSMarketplace supports Visa, Mastercard, and Amex through Stripe’s secure payment gateway.
How can I track my order?
Go to the Orders tab in your app. You’ll see your current order status — Processing, Out for Delivery, or Completed.
I didn’t receive my order — what should I do?
Contact the provider directly from the order page, or use the Contact Support form below. Include your order ID for faster resolution.
For Marketplaces & Providers
How do I list my store on PSMarketplace?
Marketplace accounts are onboarded through Stripe Connect. Contact sales@fennec-it.com to start your registration.
How do I receive payouts?
Once your Stripe account is verified, payouts are sent automatically to your connected bank account on the scheduled payout cycle.
Can I edit my menu or products?
Yes. Update prices, descriptions, and images directly from your provider dashboard inside the PSMarketplace app.
How do I test my integration?
Use your provider sandbox credentials to validate orders and payments in test mode before going live.
Need More Help?
Our Support Team Is Here
Include your order ID or registered email for faster response. We typically respond within 24 hours.